Refund & Return Policy — THCZILLA

Thank you for shopping at THCZILLA.com. Your satisfaction matters to us. This Refund & Return Policy explains how we handle returns, replacements, order issues, and eligibility requirements.
Please read carefully before submitting a request.

Eligibility for Returns

For safety and compliance reasons, we can only accept returns under the following conditions:

The item arrived damaged, defective, or incorrect.
The item is unopened, unused, and still sealed in its original packaging.
The return request is submitted within 7 days of delivery.

Opened or used consumable products (such as edibles, cartridges, or disposables) cannot be returned due to hygiene, safety, and state regulations.

Non-Returnable Items

We cannot accept returns for:

Opened or used vapes, cartridges, or edibles
Items purchased from unauthorized third-party sellers
Clearance or final-sale items
Orders returned due to an incorrect shipping address provided by the customer

If you’re not sure whether your item qualifies, contact us and we’ll review your request.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the product and packaging
A short description of the issue

Once verified, we will send a replacement at no additional cost or provide store credit.

Cancellations

Orders may be canceled before they are shipped.
Once an order has been dispatched, it cannot be canceled.

To request a cancellation, please email:

📧 info@thczilla.com

Refund Processing

Approved refunds will be issued to your original payment method.
Please allow 3–7 business days for your bank or payment provider to complete the process.

Lost Packages

If your package is lost in transit, we will contact the carrier to investigate.
After confirmation, we may issue a replacement or store credit depending on the situation.